| We value you as a customer, and it is important to
us that you are completely satisfied with each purchase. For that
reason, we ask that upon receipt of shipment you carefully inspect
all merchandise for damage so that we can take immediate action if
it becomes necessary. Wild and Wooly Fibers has a 21 day from date
of purchase return policy.
If you find that any portion of your purchase has been
damaged in shipment….
Please notify us by email (returns@wildandwoolyfibers.com) within 48 hours of receipt. This is very
important! We will begin the process to have the merchandise
returned within 5 days of notification. Damaged Merchandise
presented for return, must be accompanied by a copy of the
original shipment receipt. Please take precautions against
additional damage to the merchandise you are returning. See
condition of returns below.
If you find that you are not satisfied with your
purchase….
If the return was not due to an error of ours (i.e.- you
ordered it and then decide that you dont want it), you may return
it and we will gladly credit your PayPal account or send money
order/check, minus any shipping or handling charges. We do not
charge restocking fees.
If the contents of the package is not what you
ordered….
If the return was due to an error of ours (i.e.- we
accidentally sent the wrong merchandise), please accept our
apologies. We will accept full responsibility for re-shipping the
right product to you. Just follow the directions for returning the
product. See condition of returns below.
Condition of Returns
Please email us (returns@wildandwoolyfibers.com)
and let us know you wish to return part or all of your purchase.
Explain the cause of the return. Be sure to include your name and
address and the sales number from the packing slip included with
your order.
For undamaged items, they must be in the original box with all
original packing materials, and any other materials that came with
the item. The product must be received in MINT RESTOCKABLE
CONDITION. We reserve the right to apply up to our replacement
cost of the item if it is returned damaged as a result of improper
packing. Please Pack Properly!
For damaged items being returned, the packing policy above applies
to prevent further damage.
Seal the box using shipping tape, not masking or scotch tape.
Make sure you remove any pre-existing labels or bar codes from the
top of the box.
When shipping the incorrect merchandise back to us, please use
USPS Priority Mail. Please feel free to contact
(dlp@wildandwoolyfibers.com)
us if you have any questions concerning the return.
Credit
Upon receipt and inspection of the returned merchandise, your Wild and Wooly Fibers
account or PayPal account will be credited appropriately and you
will receive email confirmation of the transaction
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